Overview
Managing your payment methods and billing information on Metaintro is straightforward. All payments are securely processed through Stripe, one of the world's most trusted payment platforms. This article walks you through everything you need to know about payments, billing cycles, and your subscription.
Supported Payment Methods
Metaintro accepts the following payment methods through Stripe:
Credit cards (Visa, Mastercard, American Express, Discover)
Debit cards with a Visa or Mastercard logo
Additional methods may be available depending on your region
All card information is securely stored and managed by Stripe. Metaintro never stores your full card number on our servers.
Adding or Updating a Payment Method
To add or change your payment method:
Log in to your Metaintro account
Navigate to Settings > Billing
Click Update payment method
Enter your new card details in the secure Stripe form
Click Save to confirm
Your new payment method will be used for all future charges. If you have an active Pro subscription, the updated card will be charged on your next billing date.
Billing Cycle
Metaintro Pro subscriptions follow a monthly billing cycle:
Your billing cycle begins on the day you subscribe
You are charged once per month on the same calendar date
If your billing date falls on a day that does not exist in a given month (e.g., the 31st), you will be charged on the last day of that month
Auto-Renewal
Your Pro subscription auto-renews each month to ensure uninterrupted access to premium features. You will receive an email receipt after each successful payment. If a payment fails, Stripe will attempt to retry the charge. You will be notified by email if your payment method needs attention.
Canceling Your Subscription
You can cancel your Metaintro Pro subscription at any time:
Go to Settings > Billing
Click Cancel subscription
Confirm your cancellation
After canceling, you will retain access to Pro features until the end of your current billing period. Once that period ends, your account will revert to the Free tier.
Refund Policy
Metaintro offers pro-rated refunds under the following conditions:
Cancellation within 48 hours of initial subscription: full refund
Mid-cycle cancellation: you may request a pro-rated refund for the unused portion of your current billing period
Billing errors: if you were charged incorrectly, contact support for a full correction
To request a refund, email support@metaintro.com with your account email and a brief explanation.
Updating Billing Information
If you need to update the name, address, or other billing details associated with your account:
Navigate to Settings > Billing
Click Edit billing details
Update the relevant fields
Click Save
These details appear on your invoices and receipts, so keeping them current is important for expense reporting and tax documentation.
Need Help?
If you experience any issues with payments, unexpected charges, or billing questions, reach out to our support team at support@metaintro.com. We typically respond within 24 hours.